Our Price Match Guarantee

What qualifies?

Your Moxie Robot may be eligible for price matching if it is:    

Brand-new, full priced Moxie Robot. 

Your Moxie Robot must be a new product. Moxie Rental and Moxie Certified Refurbished Robots do not qualify. 

Purchased within the last 14 days. 

If you see a better price either on our site or another retailer, such as Amazon, within 14 days of purchasing your Moxie Robot. 

Purchased from our site or Amazon, not a third party reseller. 

We will not price match on third party resellers. We will price match Amazon purchases as long as they are not purchased from a third party reseller OR a pre-owned or used product. 

How to Request a Price Match

  1. Contact us by submitting a request on our Support page at https://support.embodied.com/hc/en-us/requests/new or call us at at (855) 945-3411. 
  2. Please be prepared to direct us to the ad or website that is displaying the current lower price you would like to match. You must have a screen grab of the website including URL and date available to share. 
  3. Please also have your product and customer information available including product serial number, customer name, address, and proof of purchase. 
  4. Shipping Delivery Charges will not be included in price comparison.  The price match is for the pre-tax price of Moxie.  We do not take sales tax into consideration for price match purposes.
  5. Consumer can only price match once during 14-day period. 
  6. Price match only applies to the continental United States and does not cover Hawaii, Alaska or Puerto Rico. 

Our Price Match Guarantee does not cover:

  • Purchases made over 14 days before Price Match request submission. 
  • Rental, Refurbished, or Replacement Moxie Robot products. 
  • Excludes big holiday promotional periods including Black Friday, Cyber Monday, Prime Day, or any promotions during the holiday period (December 10-31). Also excludes special events or bundle offers. 
  • Excludes purchases made through third party resellers. We will price match Amazon, but not third party resellers on Amazon.  
  • Situations where competitor does not have the item in stock or has limited quantities in their price offer or advertisement. 
  • Items that are being paid through a financing option such as Affirm or PayPal financing. 
  • Excludes advertising pricing errors or misprints. 
  • Exclude purchases paid for with a gift card.
  • Cannot be combined with any other Embodied offer, promotion, discount or coupon.
  • Pricing from bid and auction websites or closeout/discount sites. 
  • Limit of 2 granted Price Match requests per customer.