Closing FAQs
1. Why is Embodied shutting down?
Embodied is closing due to financial challenges. A critical funding round fell through, leaving us unable to sustain operations.
2. Why did the funding fall through?
We had secured a lead investor who was prepared to close the round. However, at the last minute, they withdrew leaving us with no viable options to continue operations. Despite our best efforts to secure alternative funding, we were unable to find a replacement in time to sustain operations.
3. When exactly will Moxie stop working?
We don’t know the exact date when services will cease. It is likely to happen within days. However, we are exploring options to keep Moxie operational for as long as possible, although we cannot provide any guarantees.
4. Will Moxie still work without cloud services?
No, Moxie relies on cloud connectivity for its core features, and it will not function once services end.
5. Can you provide support to help us explain this to our children?
Yes, we’ve included a letter from the G.R.L. (Global Robotics Lab) to help guide this conversation in an age-appropriate way.
Customer Support and Operations
6. Who can I contact for questions after the shutdown?
We regret that we will no longer have staff available for support. This FAQ is designed to address common questions.
7. What happens to warranties or repairs?
All warranties and repair services will end as the company dissolves.
8. Can we still access resources like the parent app or Moxie’s guides?
No, access to the parent app and guides will be discontinued once services end.
9. Is there any way to keep Moxie operational locally without the cloud?
No, Moxie relies on cloud services for its functionality, and these cannot be replicated locally.
10. Will I still be able to access any of Moxie’s features offline?
No, once services are discontinued, Moxie will no longer perform any of its interactive or learning functions.
11. Can I get a refund for the purchase of Moxie?
Due to Embodied’s financial situation and impending dissolution, we regret that we are unable to offer refunds for Moxie purchases.
However, we understand that some of you may have recently purchased Moxie, including as a holiday gift. While we cannot make any guarantees, if the company or its assets are sold, we will do our best to prioritize refunds for purchases made within the last 30 days. We know this situation is especially difficult for families, and we deeply regret any inconvenience or disappointment this may cause.
12. What happens to the remaining balance on my payment plan?
If you financed your Moxie through a third-party lender, you will need to contact them directly regarding your payment plan.
Transition and Future
13. Is there any hope of Moxie returning under a different company?
We are exploring options to find a new home for Moxie, but this outcome is uncertain.
14. If someone else takes over Moxie, will we be notified?
Yes, we will inform you if Moxie finds a new home and operations can resume.
15. Will you provide updates if things change in the future?
We will do our best to keep you informed of any significant developments.
Legal and Data Concerns
16. What happens to the personal data collected by Moxie?
We ensure that all data is securely stored and encrypted. Upon dissolution, all personal data will be securely deleted in accordance with our privacy policy and applicable laws.
17. How will you ensure my data is securely deleted?
We follow strict data security protocols to delete all user data securely. This process includes removing any identifiable information from our systems.
18. What happens to my data if someone buys the company?
As outlined in our Terms of Service, if the company or its services are acquired, any user data will transfer to the new owner. The new owner will determine how the data is used, subject to their privacy policy and applicable laws.
19. Are you legally required to provide a notice period before ceasing operations?
Our Terms of Service specify that services may be terminated at any time without prior notice. While no specific notice period is legally required, we are providing this notice as a courtesy to help our customers prepare.
